Return Policy

RETURNS WITH A RECEIPT

  • We will gladly exchange or refund the merchandise with receipt within 30 days of purchase.
  • We will gladly refund the products if there is an authorization number given by one of our customer service representatives. In order to get the authorization number please contact our customer service department at info@dohi.org
  • All returns MUST have your order ID number on the box. You can find your ID number either on your receipt from Pay Pal or, on your packing slip that is on the side of the box. All returns that DO NOT have your order ID number will not be accepted.
  • Refunds will be credited to the original credit or debit card that was used for your purchase. Please allow 14 days for us to process the credit to your card once we have received the items you are returning.
  • Downloadable items are not refundable.
  • You are responsible for return shipping costs.

ALL RETURNS MUST BE SHIPPED TO THE FOLLOWING ADDRESS:

Door of Hope International
P.O. BOX 429
Glendale, CA 91209